Chief Customer Officer 2.0 gives you a proven 5-competency framework that has launched and advanced the customer experience transformation in business-to-consumer and business-to-business companies around the world. And it will take years off your learning curve. This book outlines in detail
This edition of Dylan Thomas's poetry contains all of the poems which he himself wished to preserve. The poet made the selection in 1952, the year before his death, and wrote esprcially for it the beautiful "Author's Prologue", addressed to "my readers, the strangers". In 1956,
Hollywood royalty Jeremy Jameson has lived a sheltered life with music as his sole focus and only friend. Before embarking on yet another international concert tour, he wanders into a bar in what he considers the middle of nowhere and meets a man who wins him over with his friendly smile and
Few can imagine a world without telephones or televisions; many depend on computers and the Internet as part of daily life. Without scientific theory, these developments would not have been possible. In this exceptionally clear and engaging introduction to philosophy of science, James Ladyman
Eight years after being tossed aside by the husband who took her son away, Holly Lang finds herself caught between two lovers—the exotic and dangerous Alexei Markov and the gentle but haunted Dr. Caleb Burke. A former hit man for the Russian mafia, Alexei has been in witness protection while he
An impossible truth. An impossible love. After a summer spent reclaiming her sanity and trying to forget the boy she fell in love with--the boy who must not exist, cannot exist, because she knows that he is dead--Abbey returns to Sleepy Hollow, ready to leave the ghosts of her past behind. She
You met Josh Crawford and Ashlyn Hart in Be My December, now its time to hear their story. One night connected them. One decision separated them. One craving tempted them. Ashlyn Hart was done with men, or at least those outside of her books. After stupidly falling for the charms of her cheating
Selected works of Russian Art: Architecture Sculpture painting Graphic Art: 11th-early 20th century, Sokolova Natalia (editor). Aurora Art Publishers, Leningrad, 1976. This book contains works from the different periods of Russian art and offers representative examples of the various stages of its
